Managed IT

Two IT Professionals in a server room

Throughout COECO’s 99 years of serving clients in the Rocky Mount and greater North Carolina area, we have always strived to offer the latest and greatest technology to keep our clients at the top of their game. We are proud to offer Managed IT services, to help our clients ensure their IT environment is secure and running at peak performance. As your Managed IT provider, we want to provide relief and peace of mind so that you can focus on your strategic business initiatives rather than worry about day-to-day IT operations.

Benefits of Managed IT

Managed IT is an intricate and valuable tool that offers a variety of big benefits for your business, including security, efficiency, and flexibility. It can even improve employee morale and customer service. Managed IT addresses IT concerns on all levels and works seamlessly across your business.

Learn more in our blog post: The Biggest Benefits of Managed IT

Benefits of Managed IT for Small Businesses

Small businesses, in particular, can benefit greatly from Managed IT because it helps them put their IT to work for them to experience the following:

  1. Less downtime means more efficiency
  2. Better processes save you money
  3. Planned upgrades keep you ahead of the competition

Learn more in our blog post: Do Small Businesses Need Managed IT?

When Do You Need Managed IT?

Red Flags You Need Managed IT

Thinking about Managed IT, but aren't sure if your business needs it? There are three key signs, or "red flags," you can look out for to help determine if this service is right for you.

  1. You have a lot of downtime
  2. Your data isn't backed up
  3. You have regular emergencies

If you're experiencing any of these red flags, it might be time for Managed IT services to help improve the function and security of your network!

Learn more in our blog post: 3 Signs You Need Managed IT

Red Flags Your Tech Needs Help

Another way to determine if you could benefit from Managed IT services is to investigate whether or not your tech itself needs help, by looking for signs including ads, suspicious emails, or pop-ups. Even if you see these signs, you may still be unsure what to do about them! This is where Managed IT comes in and allows you to put your tech problems into your provider's hands and ensure your systems are safe and expertly cared for. 

Learn more in our blog post: Managed IT Tips: Look Out For These Red Flags!

Managed IT and Infrastructure

It's absolutely essential to stay up-to-date on your IT infrastructure. An outdated infrastructure can slow you down and leave your office vulnerable to security and other threats. Managed IT makes large-scale infrastructure upgrades easy to handle and can help you ensure you complete upgrades at the correct time.  If your company is experience growth, tech changes, or inefficiencies, it may be time to reach out to your Managed IT provider to discuss an upgrade. Is it time to upgrade your infrastructure?

Learn more in our blog post: Managed IT Tips: When to Upgrade Your IT Infrastructure.

The Cost of Tech Downtime

Downtime is a part of any IT workflow, but it can have serious and often unexpected impacts on your budget. Managed IT solutions can, surprisingly, help with downtime. Managed IT services work to identify inefficiencies and reduce losses associated with company downtime, and in order to understand the true value of Managed IT, it's important to understand the cost of downtime.  

Learn more in our blog post: The Cost of Tech Downtime

What to Expect From COECO Managed IT

When working with us, you can expect Unlimited Help Desk Phone Support and Remote Support (During Office Hours). This means, instead of waiting for in-person IT support, we can help you troubleshoot and resolve Microsoft Windows® operating system and Microsoft Office Suite® issues remotely. You also get the following:

24/7 Remote Monitoring Services

  • Device health monitoring
  • Troubleshooting hardware issues
  • Responding to alarms generated by the COECO Network Management Systems
  • SNMP monitoring and reporting
  • Syslog database management
  • Stewardship reports of monitored devices available online
  • Configuration management including weekly backup of existing configuration files
  • Web-based access to management tools and reports (optional)
  • Remote Microsoft Windows® operating system updates
  • Centralized Antivirus/Spyware/Malware protection
  • Proactive maintenance

Cloud Backup and Disaster Recovery

  • Backup and recovery options
  • Never lose important documents
  • Restore your computer after a catastrophic failure

Note: Initial configuration of computer and document backups are charged at an hourly rate. Additional hardware may need to be purchased for computer image backup.

New and Reconditioned Hardware

  • Laptops and PC’s
  • Servers
  • Routers, Switches, and Cabling
  • Wireless Access Points
  • NAS Devices

A Holistic Approach to Your Business

At COECO, we like to take a holistic approach to your office solutions to achieve optimal efficiency, productivity, and security. This means that although we do offer each service individually, we highly encourage every company to at least consider document solutions and network solutions. If you’d like to talk through the options you have available through COECO, contact us!

Other Products and Services We Offer

Office Systems

Managed Print Services

Document Solutions