Coeco Office Systems, the premier provider of business technology products and services, is seeking to hire a Business Analyst in Raleigh or Greensboro.
Coeco is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Canon and Konica Minolta multi-functional equipment and Kyocera printers. Coeco specializes in electronic document management software and integrations.
Purpose
The primary responsibility of this position is to support sales by providing both pre and post sales analysis. Pre-sales support involves conducting business technology assessments (BTA's) and workflow analysis at potential and existing customer sites. This is a team selling position that will have you working with all sales reps at your respective marketplace. Post-sales support involves helping the sales representatives with BTA findings, Recommendations, deliverables, proposal, and presentations.
Responsibilities
- Daily sales and office support
- Meeting with decision makers/managers and employees of potential and existing customers
- Compiling all data needed for analysis
- Creating spreadsheets, drawings and cost analysis
- Printing and binding presentations
- Duties include, but are not limited to:
- Create process documentation/workflows, knowledge articles and self-service guidance for Technologies, Site Services such as Copy Center, Fleet, Mailroom, and Logistic Services
- Collect and document business requirements for project and process improvement/automation efforts
- Become a subject matter expert in our technologies and tool sets i.e., Predictive Insights
- Facilitate process workflow modeling to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
- Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
- Identify issues and risks
- Bring inconsistencies and problems to the attention of sales and or management
- Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
- Prepare incident details for root cause analysis and incident reviews
- Extract reports and provide a high-level analysis of data for review
- Maintain a complete understanding of and adheres to all policies and processes
Job Related Dimensions
- Proficiency in all MS Office products
- Proficiency in Visio
- Adobe Suite
- Documenting/Authoring Business Process Documentation
Qualifications
- Bachelor’s Degree preferred or equivalent experience in a related field.
- 5 years industry experience preferred.
- Strong customer service skills.
- Excellent communication skills – both written and verbal.
- Ability to multi-task in a fast-paced environment.
- Must be a self-motivated individual with a high level of professionalism.
- Must have an acceptable driving record and reliable form of transportation.
Physical Demands & Work Environment
- Ability to sit at desk, stand/walk at customer sites for prolonged periods at times.
- Ability to talk on the phone and work with various computer tools and applications.
- Ability to type and compose written communication in various forms.
- Ability to operate a motor vehicle for travel to client sites.
- Ability to lift 20+lbs on occasion.
Coeco offers a competitive compensation package. Coeco also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
- Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
- Pet Insurance, breathe easy knowing Nationwide has your pets covered
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
- Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
Coeco is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
Remuneration for this role: $35,000 - $45,000 annually + uncapped commission opportunity. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
